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The Heartbeat

  • Jim


  1. Outdated Systems

  2. Outdated Procedures

  3. Outdated Products

  4. Outdated People The most important part of this challenge is do some serious diligence to clearly define the barrier or barriers. This requires getting input from everyone, especially those front line employees who are dealing directly with the customers.

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OUT THINK--Just think for your customer rather than yourself or your job! OUT HUSTLE--This is your game plan: "Get up early. Stay up late. Talk to every customer you ever had. (That includes operation

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