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The Heartbeat

  • Jim

My Pleasure!

CUSTOMER SERVICE RULES


SMILE when you are dealing with a customer. A smile indicates that you are enjoying your job as a salesperson and appreciate your customers business.


Use courteous words, such as, thank you, you're welcome, it's my pleasure, would you be kind enough to, yes sir, no ma'am, anything else we can help you with today, etc.


When you learn you cannot live up to a customer service commitment, call the customer BEFORE he call you.


Following a transaction, extend your hand and shake the customer's hand as you say "Thank you for your business."


Occasionally, call your customer after the transactions complete as a follow up. This is really great customer service!


Demonstrate humility. By showing that you are vulnerable; that is, that you aren't a "know it all," you gain credibility with customers.


Double check facts and figures. Repeat them to the customer to make sure that you did not make a mistake.


Avoid wishful thinking. If there is something about your product or service that based on your experience the customer is likely to misunderstand, point it out even if it might cost you the order, It is better to find out now than after the product is delivered or worse yet, installed.

Note: Every person that works at Yoder's are in SALES!

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